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Business Process Officer

Business and Administration professionals
EFSA/X/AD/2019/02 Requisition #
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You must satisfy the following requirements on the closing date for submission of your application:

I. Eligibility criteria
1. General requirements

  • Be national of a Member State of the European Union, Iceland or Norway; 
  • Enjoy full rights as a citizen;
  • Have fulfilled any obligations imposed by laws concerning military service;
  • Be physically fit to perform the duties linked to the post;[1]
  • Have a thorough knowledge of one of the EU official languages and a satisfactory knowledge of another EU language;
  • Meet the character requirements for the duties involved.

2. Qualifications
  • A level of education which corresponds to completed university studies of at least four (4) years attested by a diploma.
  • A level of education which corresponds to completed university studies attested by a diploma and an appropriate professional experience of at least one (1) year when the normal period of university education is at least three (3) years.[2]
3. Experience
  • In addition to the above, at least six (6) years of relevant and proven professional experience gained after obtaining the diploma. [3]
II. Selection criteria
1. Experience and knowledge

i. At least three (3) years of experience in process management;

ii. Extensive experience in driving continuous improvement through a quality and process management system and in promoting a harmonised approach;

iii. Experience in process mapping, engineering, reengineering, measurement, including dashboards and performance frameworks;

iv. Experience in facilitating business transformation, project/programme and change management;

v. Experience in corporate document drafting and coordination throughout the plan-do-check-act cycle;

vi. Knowledge by training or certifications in process management, process performance measurement and improvement, process leaning, provided by a national or international quality auditors  (e.g. BPMN and/or SixSigma).
2. Competencies
vii. Communication and English: Strong ability to communicate effectively in both spoken and written English;

viii. Negotiating: ability to negotiate skilfully in tough situations with both internal and external groups;

ix. Working with others: Strong interpersonal capabilities and ability to work co-operatively with others in teams and across organisational boundaries and to respect differences between people;

x. Analysis and problem solving: Ability to identify the critical facts in difficult issues and develops creative and practical solutions;

xi. Political Savvy and Strategic Agility: Ability to anticipate future consequences and trends accurately. Ability to create competitive and breakthrough strategies and plans, with clear vision and business acumen.

[1] Before appointment, a successful candidate shall be medically examined by an institution’s medical officer in order that the European Food Safety Authority may be satisfied that he/she fulfils the requirement of article 28(e) of the Staff Regulations of the Officials of the European Communities.


[2] Only qualifications issued by EU Member State authorities and qualifications recognised as equivalent by the relevant EU Member State authorities will be accepted. In instances where diplomas are obtained from a non-EU Member State, EFSA may request the candidate to provide a relevant document of comparability issued by a recognised authority.


[3] Professional experience shall be taken into account from the date on which the person fulfils the minimum qualifications for engagement. Any given period may be counted only once (in order to be calculated as eligible, years of studies or professional experience to be taken into account shall not overlap with other periods of studies or professional experience). Professional activities pursued part-time will be calculated pro-rata on the basis of the certified percentage of full-time hours worked. Remunerated PhDs acquired in a field relevant to the job description can be counted as professional experience up to 3 years. Paid traineeships are counted as working experience.

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