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EFSA/X/AD/2019/03 Requisition #
Thanks for your interest in the Head of Unit - Corporate Services position. Unfortunately this position has been closed but you can search our 5 open jobs by clicking here.

You must satisfy the following requirements on the closing date for submission of your application:

I. Eligibility criteria

1. General requirements

Be national of a Member State of the European Union, Iceland or Norway; 
Enjoy full rights as a citizen;
Have fulfilled any obligations imposed by laws concerning military service;
Be physically fit to perform the duties linked to the post;[1]
Have a thorough knowledge of one of the EU official languages and a satisfactory knowledge of another EU language;
Meet the character requirements for the duties involved.

2. Qualifications
a) A level of education which corresponds to completed university studies of at least four (4) years attested by a diploma;


b) A level of education which corresponds to completed university studies of at least three (3) years attested by a diploma [2], and in addition at least one (1) year of professional experience.
3. Experience

At least twelve (12) years of proven professional experience [3] acquired after having obtained the qualifications mentioned in point 2 in positions corresponding to the nature of duties of the vacant post. Out of these twelve (12) years, at least six (6) years must have been gained in management functions (Head of Unit, Head of Sector, Team Leader or equivalent).

II.       Selection criteria
1.         Technical Competencies
i. At least 6 years of proven and recent professional experience in a people management role (Head of Unit, Head of Sector, Team Leader or equivalent), preferably gained in an international/multicultural environment;

ii. Proven experience with formal service design, service management, service delivery methodologies and processes, managing service level agreements as well as quality standards, focusing on efficiency and on meeting/exceeding customer expectations;

iii. Proven experience managing a multi-functional shared services structure or organisation (i.e. site management with a high volume of contract management, events and outreach activities, and logistics support);

iv. Experience gained in or working with the public sector and in an international/multicultural environment;

v. Good knowledge of technology management;

vi. Knowledge of safety, security and business continuity standards and processes;

vii. Ability to maintain a high level of professional ethics and integrity.

2.         Behavioural Competencies 

viii. Customer focus: Dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect;

ix. Analysis and problem solving: Identifies the core problem when confronted with difficult issues and develops creative and practical solutions. Uses rigorous logic and methods to solve difficult problems with effective solutions;

x. Priority setting and planning: Prioritises the most important tasks, works flexibly. Spends his/her time and the time of others on what's important. Quickly focuses on the main critical issues;

xi. Resilience and composure: Can effectively cope with change. Can shift gears comfortably. Can decide and act without having the total picture. Can comfortably handle risk and uncertainty. Takes on board – and grows from - negative feedback;

xii. Motivating Others: Creates a climate in which people want to do their best. Empowers others. Invites input from each person and shares ownership and visibility;

xiii. Communication and English: Strong ability to communicate effectively in both spoken and written English.


Candidates are invited to read the ANNEX that represents an integral part of this vacancy and should be consulted before completing the online application form.

For the purpose of shortlisting candidates to be invited to the assessment phase (see a description of the selection process in the ANNEX) the applications' screening will be carried out using solely the information provided by candidates in the section "Job specific questions" of the online application form. Candidates are invited to carefully  complete their application.


In the event of inconsistency or discrepancy between the English version and any of the other linguistic versions of this publication, the English language version shall prevail.

[1] Before appointment, a successful candidate shall be medically examined by an institution’s medical officer in order that the European Food Safety Authority may be satisfied that he/she fulfils the requirement of article 28(e) of the Staff Regulations of the Officials of the European Communities.

[2] Any academic qualification mentioned in the application form shall be duly supported by evidence (original or certified copies of e.g. diplomas, certification, etc.) Only qualifications issued by EU Member State authorities and qualifications recognised as equivalent by the relevant EU Member State authorities will be accepted. In instances where diplomas are obtained from a non-EU Member State, EFSA may request the candidate to provide a relevant document of comparability issued by a recognised authority.

[3] Any professional experience mentioned in the application form shall be duly supported by evidence (original or certified copies of e.g. contracts, payslips etc.). Professional experience shall be taken into account from the date on which the person fulfils the minimum qualifications for engagement. In order for your professional experience to be taken into consideration, it must be supported by relevant documents attesting an actual work relationship defined by the following elements: real, genuine work; on a paid basis; as employee (any type of contract), or provider of a service.  Any given period may be counted only once (in order to be calculated as eligible, years of studies or professional experience to be taken into account shall not overlap with other periods of studies or professional experience). Professional activities pursued part-time will be calculated pro-rata on the basis of the certified percentage of full-time hours worked. Remunerated PhDs acquired in a field relevant to the job description can be counted as professional experience up to 3 years. Paid traineeships are counted as working experience. Prior to contract signature, the successful candidate(s) will need to provide original versions of documents proving the candidate’s work experience.

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